Frequently asked questions

Find all the answers to your questions to enjoy your experience at the Immersive Grand Palais !


► Where is the exhibition located ?

Grand Palais Immersif, 110 rue de Lyon, 75012 Paris. Access possible by metro, bus and RER (Bastille).

► I have a Sesame card, do I need to book before coming ?

You don't need to book a time, you may present your card directly to the control at the time of your arrival. .

► Can I come with a suitcase ?

Due to the Vigipirate plan, no luggages are accepted. A locker is available at Gare de Lyon, accessible on foot or by metro.

► Where can I leave my bicycle/motorcycle helmet ?

Helmets can be deposited in the lockers if they are small. If they are too large, they will need to be kept on the arm or in a bag during the visit.

► Can I come with a group ?

Group visits are possible : from 10 visitors onwards you are considered as such and need to book a time slot directly on our ticketing website.
The Grand Palais Immersif does not offer guided tours, but you can bring your own guide without additional costs. You can find all the rates on the following page.

► Can children take visit the exhibition alone?

Children must be under the responsibility of an adult. The Grand Palais Immersif offers education resources and family tours  

► How do I know if I am entitled to a free or reduced rate?

You can find all the rates on the following page.


► Is there a catering area ?


► Is there a cloakroom?

Code lockers are available free of charge. However, these they are small (42x25x48cm) and cannot hold bulky bags

► Are there any chairs available ?

Chairs and benches are available in some of the rooms. For people with reduced mobility, you can also come with a cane chair if necessary.

► Are there toilets on site?

Toilets are available on site. PRM toilets are also available.


► How long does the visit to the exhibition last ?

The visit lasts approximately one hour.

► Will there be strobe lights ?


► Are the images in 3D ?

No, you can come and enjoy the animations even if you can't see the depths in 3 dimensions. 

► Is it accessible to the hearing impaired or deaf ?

Yes, all videos are subtitled.

► Can I take photographs ?

Photographs are allowed without the use of flash.

► Is there an age requirement ?

There is no minimum age.

► Is the course wheelchair accessible ?

All areas are accessible. You can borrow at the desk a wheelchair (no reservation possibles, and only if it is not already being used).


► I bought a ticket with a time slot, but I'm going to be a little late. Will I be able to access the exhibition my visit ?

Your ticket is indeed still valid: however, access cannot be guaranteed immediately depending on the number of visitors. You will no longer have priority, and may need to wait before beginning your visit.

I am trying to contact you by phone, but I can't get through. How can I do this ?

We do not have a phone standard. Please contact us at contact@grandpalais-immersif.fr and we will get back to you within 7 days.

► I would like to have my ticket refunded, what do I do?

Our tickets are non-refundable, so we cannot offer to cancel your purchase.

► I want to share my tour experience, where can I do that ?

We invite you to send us your feedback by email, and don't hesitate to share your experience on social networks or online !

6 december 2023 - 21 july 2024