Frequently asked questions

HOW TO COME - ORGANIZING YOUR VISIT

►Where is the exhibition located?

Grand Palais Immersif, 110 rue de Lyon, 75012 Paris. Access possible by metro, bus and RER (stop: Bastille).

►I have a Sésame card or a Pass Grand Palais, do I get a discount on my ticket?

Since September 2024, you benefit from a reduced rate of €16.00 on presentation of your card (on site only).

► Can I bring a suitcase?

Due to the Vigipirate plan, luggage of any size is not accepted. A locker is available in front of the Grand Palais Immersif

►Where can I leave my bicycle/motorcycle helmet?

Helmets can be deposited in the lockers if they are small. If they are too large, they will have to be kept on the arm or in a bag during the visit.

►Can I come with a group?

Group visits are possible: from 10 visitors you are in fact considered as such.

Just reserve your tickets on the online ticketing service, or by e-mail (contact@grandpalais-immersif.en).

► Can children take the tour alone?

Children must be under the responsibility of an adult.

► I'm eligible for free admission (press), how do I book?

SERVICES AVAILABLE

►Is there a catering area?

No

► Is there a checkroom?

Code lockers are available free of charge. However, these are small (42x25x48cm) and cannot hold bags that are too bulky

►Are chairs available?

Chairs and benches are available in some of the course rooms. For people with reduced mobility, you can also come with a cane chair if necessary.

► Are there toilets on site?

Toilets are available on site. PRM toilets are also available.

VISIT CONTENTS

► How long does a visit to the exhibition last?

The tour lasts approximately one hour.

► Will there be strobe lights?

Yes.

► Are the images in 3D?

The images are not in 3D.

► Is it accessible to the hearing impaired or deaf?

Yes, all videos are subtitled.

► Can I take photos?

Photographs are permitted without the use of flash.

►Is there an age requirement?

There is no minimum age.

► Is the course wheelchair accessible?

All areas are accessible. Subject to availability, we also provide a loaner wheelchair.

After-sales service

► I am trying to reach you by phone, without success. What can I do?

We do not have a switchboard. We invite you to contact us at contact@grandpalais-immersif.en and we'll get back to you within 7 days.

► I'd like to share my visit experience, where can I do it?

We invite you to send us your feedback by e-mail, and don't hesitate to share your experience on social networks or online!