HOW TO GET HERE - ORGANISE YOUR VISIT
► Where is the exhibition located ?
Grand Palais Immersif, 110 rue de Lyon, 75012 Paris. Access possible by metro, bus and RER (Bastille).
► I have a Sesame card, do I need to book before coming ?
You don't need to book a time, you may present your card directly to the control at the time of your arrival. .
► Can I come with a suitcase ?
Due to the Vigipirate plan, no luggages are accepted. A locker is available at Gare de Lyon, accessible on foot or by metro.
► Where can I leave my bicycle/motorcycle helmet ?
Helmets can be deposited in the lockers if they are small. If they are too large, they will need to be kept on the arm or in a bag during the visit.
► Can I come with a group ?
Group visits are possible : from 10 visitors onwards you are considered as such and need to book a time slot directly on our ticketing website.
The Grand Palais Immersif does not offer guided tours, but you can bring your own guide without additional costs.
► Can children take visit the exhibition alone?
Children must be under the responsibility of an adult. The Grand Palais Immersif offers education resources and family tours
► How do I know if I am entitled to a free or reduced rate?
You can find all the rates on the following page https://grandpalais-immersif.fr/en/schedules-and-prices-mucha
SERVICES PROVIDED
► Is there a catering area ?
Coffee machines with organic products are available at the end of the tour, for a little break.
► Is there a cloakroom?
Code lockers are available free of charge. However, these they are small (42x25x48cm) and cannot hold bulky bags
► Are there any chairs available ?
Chairs and benches are available in some of the rooms. For people with reduced mobility, you can also come with a cane chair if necessary.
► Are there toilets on site?
Toilets are available on site. PRM toilets are also available.
CONTENT OF THE VISIT
► How long does the visit to the exhibition last ?
The visit lasts approximately one hour.
► Will there be strobe lights ?
No.
► Are the images in 3D ?
No, you can come and enjoy the animations even if you can't see the depths in 3 dimensions.
► Is it accessible to the hearing impaired or deaf ?
Yes, all videos are subtitled.
► Can I take photographs ?
Photographs are allowed without the use of flash.
► Is there an age requirement ?
There is no minimum age.
► Is the course wheelchair accessible ?
All areas are accessible. You can borrow at the desk a wheelchair (no reservation possibles, and only if it is not already being used).
AFTER SALES SERVICE
► I bought a ticket with a time slot, but I'm going to be a little late. Will I be able to access the exhibition my visit ?
Your ticket is indeed still valid: however, access cannot be guaranteed immediately depending on the number of visitors. You will no longer have priority, and may need to wait before beginning your visit.
I am trying to contact you by phone, but I can't get through. How can I do this ?
We do not have a phone standard. Please contact us at contact@grandpalais-immersif.fr and we will get back to you within 7 days.
► I would like to have my ticket refunded, what do I do?
Our tickets are non-refundable, so we cannot offer to cancel your purchase.
► I want to share my tour experience, where can I do that ?
We invite you to send us your feedback by email, and don't hesitate to share your experience on social networks or online !
